Digital Services Act (DSA)

Legal framework and our status

Trustnet Solutions S.R.L. is a provider of hosting services within the meaning of Article 3(g)(iii) of Regulation (EU) 2022/2065 on a Single Market for Digital Services (the “DSA”). We provide our customers with the infrastructure on which they publish their own content: we do not select, modify or actively monitor the content we host.

This page brings together the contact points the Regulation requires us to designate and publish, the mechanism through which illegal content can be reported to us, and the way we give reasons for restriction decisions.

The Digital Services Coordinator for Romania is the National Authority for Management and Regulation in Communications (ANCOM).

Point of contact for authorities (Art. 11)

In accordance with Article 11 of the DSA, we have designated a single point of contact enabling Member State authorities, the European Commission and the European Board for Digital Services to communicate with us directly, by electronic means.

Communications may be sent:

• by email, to dsa@trustnetsolutions.ro
• through the dedicated form: Send an official communication

The languages in which this point of contact can be used are Romanian and English.

This point of contact is intended exclusively for authorities. If you are a customer or a user of our services, please use the point of contact described in the next section. If you wish to report illegal content, please use the notice mechanism in section 4.

Point of contact for recipients of the service (Art. 12)

In accordance with Article 12 of the DSA, recipients of our services can communicate with us directly and rapidly through the following means:

• by email, to abuse@trustnetsolutions.ro
• through the contact form on this site: Contact form
• through the ticket system in the client area: Open a ticket
• by phone, on +40 747 626 752

Communication through these channels is handled by Trustnet Solutions staff and does not rely solely on automated tools.

No customer account is required to contact us by email, by phone or through the contact form. The languages of communication are Romanian and English.

Reporting illegal content (Art. 16)

Any individual or entity may notify us of the presence on our servers of content they consider to be illegal. The notice and action mechanism provided for in Article 16 of the DSA is available:

• by email, to abuse@trustnetsolutions.ro
• through the dedicated notice form: Submit a notice

So that it can be assessed, a notice must contain:

1. a sufficiently substantiated explanation of the reasons why the content is considered illegal;
2. a clear indication of the exact electronic location of the content — the URL or URLs and, where necessary, additional information enabling its identification, such as the domain or the IP address;
3. the name and email address of the individual or entity submitting the notice, except for notices concerning the offences referred to in Articles 3 to 7 of Directive 2011/93/EU;
4. a statement confirming the bona fide belief that the information and allegations contained in the notice are accurate and complete.

A single notice may cover several items of content, provided each of them is identified separately.

Notice template

You can copy and complete the template below. It covers exactly the four elements required by the Regulation.

We confirm receipt of the notice without undue delay. Notices are assessed in a diligent, non-arbitrary and objective manner, and the individual or entity that submitted the notice is informed of the decision taken and of the redress available against it.

Notices concerning child sexual abuse material may be sent to abuse@trustnetsolutions.ro without identifying yourself. In such cases we encourage you to also report the matter to the law enforcement authorities.

Statement of reasons (Art. 17)

Where we restrict hosted content or suspend a service, whether following a notice or as a result of our own checks, we inform the affected customer by means of a statement of reasons, in accordance with Article 17 of the DSA. The statement of reasons includes:

1. the restriction imposed and, where applicable, its territorial scope and duration;
2. the facts and circumstances on which the decision was based, including whether it was taken following a notice or on our own initiative;
3. whether automated means were used in taking the decision;
4. the legal or contractual basis for the decision;
5. information on the redress available to the customer.

Complaints and redress

A customer affected by a restriction decision may contest it free of charge, by replying to the statement of reasons received or by writing to office@trustnetsolutions.ro. We re-examine the decision and communicate a reasoned outcome within a reasonable time.

Independently of our internal procedure, anyone may contact the Digital Services Coordinator, ANCOM: ancom.ro.

For consumer disputes, the usual routes remain available — alternative dispute resolution through ANPC and the European online dispute resolution platform, both linked in the site footer.

Notification of suspicions of criminal offences (Art. 18)

In accordance with Article 18 of the DSA, where we become aware of any information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of a person has taken place, is taking place or is likely to take place, we promptly inform the law enforcement or judicial authorities of the Member State concerned and provide them with all the relevant information available to us.

Where the Member State concerned cannot be identified, we inform the authorities of Romania, the Member State in which we are established, or Europol. In such situations we preserve the relevant data so as not to hinder any subsequent investigation.

This section describes an obligation that falls on us and is not a public reporting channel. If you wish to report such content to us, please use the notice mechanism in section 4, and where the situation concerns the safety of a person, report it to the law enforcement authorities as well.

Removal orders for terrorist content

In accordance with Article 15(1) of Regulation (EU) 2021/784 on addressing the dissemination of terrorist content online, we have designated a point of contact for receiving removal orders sent by electronic means:

• by email, to dsa@trustnetsolutions.ro
• through the dedicated form: Submit a removal order

This point of contact is intended exclusively for competent authorities. The languages of communication are Romanian and English.

Transparency

Trustnet Solutions S.R.L. qualifies as a micro enterprise within the meaning of Recommendation 2003/361/EC. Accordingly, under Article 15(2) of the DSA, we are not required to publish the annual content moderation transparency reports provided for in Article 15(1).

This exemption concerns only the reporting obligation in Article 15. The obligations described in the preceding sections — the points of contact, the notice mechanism, the statement of reasons and the notification of suspicions of criminal offences — apply to us regardless of the size of the undertaking.

Should we cease to qualify as such, we will update this section and publish the reports required by the Regulation.

Updates to this page

We update this page whenever the contact details or the procedures described above change. The date of the last update is shown at the top of the page, and the version in force is always the one published at this address.